Terms of service

Cancel OS is operated by [Legal entity name], of [Registered address]. Using the service means accepting these terms. If you are using it for an organisation, you are confirming you may accept them on its behalf.

You need to be old enough to enter a contract where you live, and the accounts you ask us to work with need to be yours.

Cancel OS finds recurring payments in statements and receipts you give it, shows you what you are paying for, and helps you stop paying for the parts you do not want. It tracks renewal dates and notice periods so a subscription does not renew because a deadline passed quietly.

Some features are paid. What each plan includes is shown on the upgrade page at the time you buy.

We are not your bank and we never hold, move or touch your money. We do not connect to your accounts and we cannot make a payment or stop one. What we read is the statement file you choose to give us, and it is parsed on your own machine — see how your data flows.

We are not affiliated with the companies we help you leave. We are not their agent, we have no arrangement with them, and their names appear here only to identify them. Your contract with each of them is between you and them, and these terms do not change it.

We do not give legal or financial advice. What we show you is information about your own spending. What to do about it is your decision.

Some companies make it deliberately hard to leave — a phone line, a form only reachable while logged in, a retention flow designed to waste your afternoon. Where we can, we do that work instead of handing you instructions.

When you ask us to cancel something, you are authorising us to act in your name for that one cancellation: to send the request, to give the details needed to identify your account, and to record what came back. That authority covers the cancellation you asked for and nothing else. You can withdraw it at any time, though a request already sent cannot be unsent.

A cancellation is not finished until the company confirms it. We show you what we sent and whatever evidence came back, and we will tell you when we have no confirmation rather than assume one. Until you have seen that confirmation — or the charge has actually stopped — treat the subscription as live. If money is still leaving your account, that is between you and them, and we will give you every record we hold to help.

This is the section worth reading twice, because the honest answer is less comfortable than the marketing one.

• We will find every subscription

  No. Detection works on what your statement says. A descriptor we do not recognise, a merchant that bills irregularly, or a charge outside the period you imported will be missed.

• Everything we flag is a subscription

  No. Anything charged on a rhythm can look like one — rent, a gym visit on the same day each month, a standing transfer. Check the list before acting on it.

• Renewal dates and deadlines are exact

  No. They are calculated from the dates in your own data and from notice periods that companies change without telling anybody. Treat them as a prompt to check, not as a guarantee.

• Cancellation instructions are current

  Not always. Companies move pages, change flows and alter their notice terms. We check links and record what worked, and some of it will still be out of date.

• The service is always available

  No. We will keep it running as well as we reasonably can, and it will sometimes be down.

None of this is a reason to distrust the numbers. It is a reason to look at them before you rely on one.

Paid plans are billed in advance through our payment processor. We never see or store your card details. A plan renews for the same period unless you cancel it before the end of the current one, and cancelling stops the next charge rather than refunding the one you have had the use of.

If you are a consumer in the EU or UK, you have a statutory right to withdraw within 14 days of buying a digital service. Where you have asked us to start immediately and we have, that right may be reduced in proportion to what you have used. Nothing in these terms removes a right the law gives you.

Prices can change. If they do, we will tell you before it affects you, and you can cancel rather than accept the new price.

Beyond that, if the product did not do what you expected, write to us. We would rather refund somebody than argue with them.

Keep it simple: use it for your own subscriptions, honestly.

That means the account is yours and you keep its password to yourself, the statements you import are your own, and you do not ask us to cancel something that belongs to somebody else. It also means not trying to break the service, scrape it, overload it, or use it to do anything unlawful.

The cancellation route data — how to leave a given company, what notice it needs — is ours and other users’. It is there for you to use, not to republish as a product of your own.

What we read, what we send, what we keep and who else sees it are set out at how your data flows, which is written to be checked rather than to reassure. Your statement history stays yours: you can export all of it as a single file, and you can delete it — or the whole account — from Settings, at any time, without asking us.

You can stop using Cancel OS whenever you like and delete your account yourself. Deletion removes your data; it does not refund a period already paid for.

We may suspend or close an account that is being used to break section 7, or where we are required to. If it is not urgent we will tell you first and give you a chance to put it right.

We are responsible for the service being what we say it is, and we do not exclude liability for anything the law does not let us exclude — including fraud, and death or personal injury caused by negligence.

Beyond that, and to the extent the law allows: we are not liable for a subscription you were charged for because we did not detect it, did not cancel it in time, or reported a deadline that turned out to be wrong. Our total liability in any twelve-month period is limited to what you paid us in that period. Where you have paid us nothing, that limit is nothing, which is the honest consequence of a free plan rather than a trick.

This does not affect rights you have as a consumer under the law where you live.

These terms will change as the product does. When a change actually matters to you we will say so in the app or by email before it takes effect, rather than quietly editing this page and updating a date at the top. If you do not accept a change, stop using the service and close your account.

These terms are governed by the law of [Country whose law governs], and its courts have jurisdiction. If you are a consumer, this does not take away the protection of the law where you live, or your right to bring a claim there.

Before any of that: write to [Contact email]. Most things are a misunderstanding, and almost everything is cheaper to fix than to argue about.